Everything from restaurant reservations to online meal delivery services. Restaurants and hotels can engage with website users on a one-to-one basis, allowing them to align sales and marketing activities, reduce sales friction, and connect better with customers. Chatbots make it simple to expand lead generation by being constantly “on-call” to answer queries and schedule appointments with prospects.

Once the query of the customer is resolved it makes sense to end the conversation. When users push the end of the chat button they can direct a very short survey regarding their experience with chatbot. Thus, restaurants can find the main pain points of the chatbot and improve it accordingly. Despite the fact that chatbots have a variety of general applications, such as automating customer service, this section only focuses on 5 use cases specific to the restaurant industry .

What is a Hospitality chatbot?

A more advanced option is a chatbot that is programmed to give specific solutions to the customer when certain buzz words are hit. But the best advantage of chatbots remains their ability to discover customers’ preferences and then give some good insights on how to boost sales and conversions. A difficult and laborious task that many restaurants would outsource with pleasure. Facebook Messenger has become an important business channel for many restaurants and food shops. Since it is possible to keep in touch with customers and deliver them offers, promotions, and other contents that are relevant for your audience in real-time.

• Not like you are just pushing some buttons to get something done.
• Gupshup’s no-code restaurant chatbot platform is ideal for restaurants looking to simplify their payments, takeaways, and home delivery processes.
• There are so many options out there and eating out isn’t something most people do every day.
• Restaurant chatbots can be used to automate a wide range of customer service tasks within the restaurant industry.
• Diners can access the itemised menu, view daily specials, offers and videos, place orders, and make payments – all without the need for human contact.
• In addition, the bot will allow users to book a table and get updates on the availability of tables.

Imagine that you know that a person has a certain type of allergy. You can train the restaurant chatbots to adapt your menu to the needs of that person. Now you can enable interactive messages and also you can add your custom page after bot installation on Slack. The design section is extremely easy to use, allowing you to see any changes you apply to the bot’s design in real-time.

Facebook Chatbots:

You don’t need to pay someone to answer customer questions or complaints when so many of them are handled by the chatbots. Equally, you can save yourself from potentially costly damage to your reputation by a scorned customer who didn’t have anyone to turn to outside of your operating hours. Restaurants are busy places, and sometimes things go off course (pun intended!). Sometimes customers will be unsatisfied with their meal or their service, and they will want to talk to someone. In restaurants, this often happens immediately, while the customer is in the restaurant. Some customers don’t feel comfortable with face to face confrontation and find it awkward, for those customers, they might prefer to make a complaint through a chatbot.

The bot will also make sure they receive points when they purchase something from your restaurant. If you run a restaurant with multiple branches in different locations, reservations can be made across all your locations. In addition, the bot will allow users to book a table and get updates on the availability of tables. Use this WhatsApp chatbot to create a conversational FAQ and store directory.

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Website reviews are the new-age word-of-mouth, which has the potential to bring in more customers for any restaurant. Chatbots can send out automatic feedback/review reminders to customers intelligently. AI-based chatbots offer an optimal mechanism for collecting customer ratings and feedback sans any human intervention.

With a chatbot, restaurants can provide an end-to-end contactless dining experience to customers. Diners can access the itemised menu, view daily specials, offers and videos, place orders, and make payments – all without the need for human contact. They can also receive automated status updates and alerts when their order is ready. These capabilities are critical in a post-COVID world where people are wary of coming into contact with others. A restaurant chatbot is an effective way to bring diners back and increase business revenues while ensuring their safety and comfort. The easiest way to build a restaurant chatbot with zero manual work is to leverage a platform like Gupshup.

Why a restaurant chatbots can help you grow

An estimated 2 billion messages have been sent by 60 million businesses on Facebook messenger alone on a monthly basis. This shows that there is a huge opportunity for chatbot in restaurants when it comes to enhancing customer engagement and thereby opening the doors to a broader hyper connected demographic. Restaurants can use chatbots for similar meal pairings or recommendations—this not only engages the customer with your brand but also drives revenue. You don’t have to ask your customers to download the chatbot like an app . Whether it is by asking relevant questions, sharing interesting trivia or even cracking the occasional joke just like a friend would on Messenger. If you still have doubts then according to thisdatafrom Business Insider about 80% businesses want chatbots by 2020.

Introducing a hassle free bot development experience for users to instantly create bots using our pre-defined restaurant templates. If your restaurant is looking for an easy, fast and affordable way to set up a customised, fully-functional restaurant chatbot, explore Gupshup’s no-code platform here. They offer more freedom and flexibility when it comes to interactive conversational app elements that boost user experience such as carousels, buttons, transactional interfaces, etc. One poor experience can lead to a lost relationship with the customer.

Handle table reservations & cancellations

For a long time, there have been predictions of chatbots becoming ubiquitous in restaurants. The two obvious restaurant chatbot use cases here are booking and ordering. One way to build a customised restaurant chatbot is to hire an agency. Use this chatbot template to create conversational onboarding flows and onboard new signed up users for your SaaS product. While messaging apps have a lot of users, they take the reigns of control and all you can do is follow their whims.

This is not only a matter of cost reduction; bots go further and can handle a big variety of tasks that ranges from relations with customers to user experience. While chatbots in the restaurant business are still emerging, the evolution will benefit both restaurants and their consumers. By helping brands worldwide automate customer service, streamline transactions, and foster community, Chatbots are paving the future of hospitality. Given that WhatsApp is one of the most widely used messaging app globally, the platform is an excellent approach to handle customer support issues. The WhatsApp bot can customize replies based on a user’s keyword searches and time of the day.